Q:So, the wedding has come and gone and now the time to avoid looking at receipts and reliving the horrible memories has begun. That said, it turns out weddings can be a shit-show of vendors from flowers to photos to DJs, chair covers, blah blah blah. My question is, do vendors really care what you think, once your wedding is over? Should you let them know that you loved their work, or alternatively that you were disappointed? Before posting a less than sparkly review should you first give the feedback directly to the vendor, or does the fact that they didn’t follow up and ask for feedback mean that they don’t really care?
I’m trying to figure out about posting reviews of all of those detail people, a number of which were not so awesome (flaccid flowers anyone?). So, I wanted to know what people think about those reviews. I mean, if I were in a business that was so focused on word of mouth I would always follow up during (as in, when dropping of the flowers or by showing a couple shots so far) as well as after the event, just to ensure that my client was happy (and if not, how I could maybe fix it). But other than the one vendor that we just so happened to LOVE, not a single other person emailed for feedback—so is it okay to go ahead and post recommendations and reviews?
OKay APW, Did you have any vendors who let you down? What do you do? Anyone Ever get into a sticky situation with a vendor over a review? And wedding vendors: what method of feedback you prefer? Do reviews actually matter?
If you want the APW community’s two cents, send it to QUESTIONS AT APRACTICALWEDDING DOT COM, and we’ll do our best to crowdsource you some answers!